# Nolana

> Nolana is the Agentic AI Operating System for Insurance Operations. It deploys AI agents that automate the claims lifecycle — from First Notice of Loss (FNOL) through settlement — inside insurers' existing claims systems, while keeping human claim handlers in control of every decision. Built for insurers, MGAs, brokers, and Lloyd's & London Market participants.

Claims are won or lost twice: in the first 48 hours, when customers form an opinion they'll rarely change, and in the weeks that follow, when manual processes and disconnected systems quietly stall progress. Nolana's AI agents address both by automating insurance operations end to end.

Rather than replacing existing claims systems, Nolana orchestrates work across them. Its AI agents capture claims across email, voice, web forms, chat and call centres; understand documents and correspondence; assess coverage; triage and route claims; execute operational tasks; and provide transparent recommendations with human approval. Every recommendation includes a complete audit trail and explainable reasoning.

Reported customer outcomes include up to 50× faster claims cycle times, up to 30% higher handler throughput, and up to 5% lower loss ratios. Nolana is SOC 2 Type II and GDPR certified, with offices in London (1 Lime Street) and New York.

Key terms used across the site: FNOL (First Notice of Loss) is the initial report that opens an insurance claim. An MGA (Managing General Agent) is a specialised intermediary with delegated underwriting authority from insurers. Bordereaux are periodic reports of claims or premiums exchanged between parties in delegated-authority arrangements. ECF (Electronic Claims File) is the London Market's shared electronic claims system.

Why Nolana: agentic AI built specifically for insurance operations; works with existing claims systems rather than replacing them; human claim handlers remain in control of every decision; transparent reasoning and complete audit trails; automates the entire claims lifecycle from FNOL through settlement.

## Platform

- [Agentic AI Platform for Insurance Operations](https://nolana.com/agentic-ai-platform-for-insurance-operations): Platform overview — cross-channel communication, task execution, analysis and decisioning, custom agent builder, observability, and human-in-the-loop approval gates

## Solutions

- [AI for Insurers & MGAs](https://nolana.com/ai-for-insurers-and-mgas): AI agents automating the full claims lifecycle for insurance carriers and MGAs, from FNOL intake through settlement
- [AI Claims Triage](https://nolana.com/ai-for-insurers-and-mgas/ai-claims-triage): Automated claim intake and assessment that scores severity, complexity and risk, then routes each claim to the right handler instantly
- [FNOL Automation](https://nolana.com/ai-for-insurers-and-mgas/fnol-automation): Multi-channel First Notice of Loss capture, structuring and triage in seconds instead of days
- [MGA Claims Software](https://nolana.com/ai-for-insurers-and-mgas/mga-claims-software): Claims software for Managing General Agents automating intake, document processing and lifecycle management
- [AI for Lloyd's & London Market Insurers](https://nolana.com/ai-for-lloyds-and-london-market-insurers): Automation of broker emails, ECF messages and claims lifecycle management for the London Market
- [Dormant Claims Automation](https://nolana.com/ai-for-lloyds-and-london-market-insurers/dormant-claims-automation): Identifies stalled claims, diagnoses why they've stalled, generates broker chasers and routes them to the right handler
- [Delegated Authority Claims](https://nolana.com/ai-for-lloyds-and-london-market-insurers/delegated-authority-claims): Ingests bordereaux, checks claims against authority thresholds, and approves, rejects or escalates exceptions
- [Bordereaux Automation](https://nolana.com/ai-for-lloyds-and-london-market-insurers/bordereaux-automation): Automated ingestion, validation and processing of bordereaux reports
- [London Market Insurance Software](https://nolana.com/ai-for-lloyds-and-london-market-insurers/london-market-insurance-software): AI claims management built for the Lloyd's and London insurance market
- [AI for Lloyd's & London Market Brokers](https://nolana.com/ai-for-lloyds-and-london-market-brokers): Claims automation for London Market broking teams, including FNOL intake and market correspondence
- [AI for Policyholder Support](https://nolana.com/ai-for-policyholder-support): AI-powered policyholder communication and support across the claims journey

## Case Studies

- [Lloyd's Dormant Claims Management](https://nolana.com/case-studies/ai-dormant-claims-automation): How a Lloyd's managing agent automated dormant claims processing to free handlers for high-value decisions
- [London Market Broker FNOL Intake](https://nolana.com/case-studies/ai-fnol-intake-automation): A Lloyd's broker collapsed a 30-minute, triple-rekeyed FNOL process into a sub-five-minute pipeline
- [Zurich Travel Insurance Claims](https://nolana.com/case-studies/zurich-ai-claims-automation): AI automation of travel insurance claims processing with Zurich

## Company

- [About Nolana](https://nolana.com/company): Mission, team background (Amazon, Google, Intel and Nvidia alumni), investors and office locations
- [Trust Center](https://trust.nolana.com/): Security and compliance documentation, including SOC 2 Type II and GDPR certifications
- [Service Status](https://status.nolana.com/): Real-time platform availability and incident history

## News

- [Insights](https://nolana.com/insights): Company news and announcements, including the Zurich and Deloitte pilots, Lloyd's Lab Cohort 16, AWS Partner Network membership, Google Gemini Startup Forum selection, Innovate UK grant, and security certifications
- [Tier-1 Global Insurer & Brokerage Deployment](https://nolana.com/insights/nolana-deploys-enterprise-grade-ai-agents-with-tier-1-global-insurer-and-brokerage): Enterprise deployment of Nolana's AI agents with a tier-1 global insurer and brokerage
- [Lloyd's Lab Cohort 16](https://nolana.com/insights/nolana-ai-selected-for-lloyds-lab-cohort-16-to-improve-operational-efficiency-in-specialty-insurance): Selection for Lloyd's Lab to improve operational efficiency in specialty insurance
- [SOC 2 Type II & GDPR Certifications](https://nolana.com/insights/nolana-achieves-soc-2-type-ll-and-gdpr-certifications-to-deliver-enterprise-grade-security): Enterprise-grade security certification announcement

## Optional

- [Articles](https://nolana.com/articles): Educational library on insurance and AI topics — claims automation, FNOL, MGAs, agentic AI, workflow automation and insurance technology vendors
- [What is Agentic AI](https://nolana.com/articles/what-is-agentic-ai): Explainer on agentic AI and how it differs from traditional automation
- [AI Insurance Claims Processing](https://nolana.com/articles/ai-insurance-claims-processing): Guide to AI-driven claims processing
- [Automating Insurance Claims Processing](https://nolana.com/articles/automating-insurance-claims-processing): Overview of claims process automation approaches
- [Changelog](https://nolana.com/changelog): Product release notes
- [Privacy Policy](https://nolana.com/privacy-statement): Privacy statement
- [Terms & Conditions](https://nolana.com/terms-of-service): Terms of service
- [Book a Demo](https://calendly.com/d/cykk-tnk-92d/nolana-demo): Schedule a product demo