Customer Effort Score (CES) Survey – Effortless Customer Experience Feedback

Boost customer satisfaction by quickly identifying barriers in your customer journey. Use this AI-generated Customer Effort Score (CES) survey template to measure how easy your clients find it to interact with your business, discover areas of friction, and improve customer loyalty by streamlining their experiences.

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How it works

Discover the power of conversational forms generated by Nolana and learn how to get started in few easy steps

Customize the CES Survey Template

Start by tailoring the AI-generated questions to fit your specific service, product, or customer interaction scenario. Adjust wording or add context to ensure relevance to your customer journey.

Distribute to Recent Customers

Send the survey to customers immediately after their interaction, purchase, or support experience. Use email, SMS, or website pop-ups to maximize response rates.

Analyze Responses and Take Action

Review the results using built-in analytics to identify common effort points and areas for improvement. Use insights to streamline processes and enhance the overall customer experience.

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Forms like these, and many were created in miniutes with Nolana’s powerful AI forms builder - trusted for education, recruitment, and internal ops workflows.

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