Articles


The Nolana Articles hub shares practical insights on how insurers and banks use AI to modernise claims, automate customer service, and streamline operations. We cover topics such as digital FNOL, AI claims intake, agent-assist workflows, document intelligence, and the rise of reasoning AI and synthesis AI across financial services.

Our content explores how AI layers integrate with existing platforms like Guidewire, Duck Creek, Snapsheet, and Insursoft, helping carriers automate without costly system replacement. We also examine emerging capabilities such as voice claims, AI voice agents, and omnichannel automation - along with the impact these tools have on adjusters, call centres, and overall customer experience.

You’ll find analysis of industry trends, case studies, and guidance on using AI to improve CAT readiness, reduce cycle times, detect fraud, and support insurance agency growth. Whether you’re exploring automation for claims or customer service, this library offers clear, informed perspectives on building faster, more accurate and more connected insurance operations.

Articles


The Nolana Articles hub shares practical insights on how insurers and banks use AI to modernise claims, automate customer service, and streamline operations. We cover topics such as digital FNOL, AI claims intake, agent-assist workflows, document intelligence, and the rise of reasoning AI and synthesis AI across financial services.

Our content explores how AI layers integrate with existing platforms like Guidewire, Duck Creek, Snapsheet, and Insursoft, helping carriers automate without costly system replacement. We also examine emerging capabilities such as voice claims, AI voice agents, and omnichannel automation - along with the impact these tools have on adjusters, call centres, and overall customer experience.

You’ll find analysis of industry trends, case studies, and guidance on using AI to improve CAT readiness, reduce cycle times, detect fraud, and support insurance agency growth. Whether you’re exploring automation for claims or customer service, this library offers clear, informed perspectives on building faster, more accurate and more connected insurance operations.

© 2025 Nolana Limited. All rights reserved.

Leroy House, Unit G01, 436 Essex Rd, London N1 3QP

© 2025 Nolana Limited. All rights reserved.

Leroy House, Unit G01, 436 Essex Rd, London N1 3QP

© 2025 Nolana Limited. All rights reserved.

Leroy House, Unit G01, 436 Essex Rd, London N1 3QP

© 2025 Nolana Limited. All rights reserved.

Leroy House, Unit G01, 436 Essex Rd, London N1 3QP