Nolana’s Case Studies showcase how insurers and banks are using AI to modernise claims, streamline customer service, and enhance operational efficiency. Each story highlights real-world impact across digital FNOL, AI claims intake, document intelligence, voice claims, and adjuster-assist workflows — all integrated with systems like Guidewire, Duck Creek, Snapsheet, and Insursoft.

These case studies demonstrate how carriers reduce cycle times, improve accuracy, and automate repetitive work while keeping humans in control. From property and travel claims to customer service transformation, we explore the measurable outcomes our partners achieve through AI-native automation, including faster decisioning, lower operational costs, and more consistent customer experiences.

Whether you’re evaluating automation opportunities or looking for proven examples of AI in production, this library provides practical insights into how leading insurers are building the next generation of claims and service operations.


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