Table of content
Overview
For travel agencies and marketplaces, turning an initial inquiry into a dream itinerary often involves a time-consuming and repetitive back-and-forth. From understanding travel dates and preferred destinations to lodging, activities, and budget constraints, collecting this information through static forms or email chains can be a slow and frustrating process. It creates friction not only for the customer but also for the planner, who may struggle to piece together a complete picture without several follow-ups.
Nolana offers a faster and more engaging way to capture traveler needs. Rather than relying on traditional forms that require users to scroll through dozens of irrelevant questions, Nolana’s AI agents guide travelers through a natural, conversational intake process. These dynamic interactions feel more like chat than paperwork, allowing users to share what they care about most. Let’s explore exactly how this can help drive more bookings and streamline your planning workflow.
How It Works
Custom AI Agents That Adapt to Any Trip
With Nolana, you can customise an AI agent to ask the right questions about the trip based on your service offerings. You can configure the agent by destination, lodging type, budget range, traveler age group, or anything else that is relevant to your process. Whether you're planning a beach holiday, a cultural city tour, or an eco-friendly getaway, the agent tailors the conversation to gather the most useful and context-specific information.
This means you're no longer working with vague inputs or incomplete requests. The information collected is immediately actionable, helping planners create tailored proposals without waiting for clarification. It also gives your travelers a more personalized and confident start to the journey.
Smart Forms Generated Instantly, No Code Required
Use chat to automatically generate a smart form tailored to the needs of your agency. You can rely on Nolana’s AI to generate questions that suit most travel use cases, or you can fine-tune every question and logic path to match your process. Once your form is ready, the output is structured exactly the way you need the booking request to look—clean, consistent, and ready for your CRM or internal tools.
Simply copy the link and surface the form wherever your customers find you, whether it's your website, a travel blog, or even a link in your Instagram bio. There’s no need to embed complicated scripts or hire a developer. Nolana’s user-friendly builder makes it accessible to anyone on your team.
Nolana asks the right follow-up questions about travel dates, lodging, and activity preferences in go.
Nolana asks the right follow-up questions about travel dates, lodging needs, transportation preferences, and more—all within a single interaction. While generic forms can capture basic details, they often miss the nuances that matter. Travelers frequently have unique needs that can get lost in the shuffle, especially when using static forms that don't adapt based on the context.
For example, if a family with a young child needs stroller-friendly accommodations and easy transit access, Nolana will capture that detail upfront and match them with packages that suit their requirements. Instead of sending an email and waiting for a planner to clarify, the system captures it on the spot. This improves accuracy and reduces the time it takes to deliver a complete, relevant itinerary. Customers spend less time searching for the right fit and more time booking their next adventure with confidence.
Use Templates to Avoid the Usual Follow-Ups
Create templates for recurring travel scenarios so that you never miss important details again. Whether it’s trips to popular destinations like Bali or Rome, family-focused vacations, or itineraries centered around specific activities like hiking, skiing, or wine tasting, Nolana allows you to build reusable templates that surface the right questions up front.
This proactive approach helps eliminate the need for common follow-ups, such as requesting allergy information, room type preferences, or arrival logistics. Give customers peace of mind knowing that their trip is being handled thoroughly from the start. With Nolana, planners can deliver a polished experience without constantly chasing loose ends. And because it’s so easy to use, your team can build and launch new templates in minutes—no design skills or technical background needed.
Capture Needs
A long and static form can feel overwhelming to travelers, especially if many of the fields don't apply to them. This often leads to abandonment or incomplete submissions, which slows down the planning process and creates extra work for your team. Nolana solves this by asking just the right amount of questions based on each traveler’s needs and responses.
The result is a smoother intake process, a quicker turnaround on trip proposals, and a better first impression that reflects the professionalism of your agency. Travelers feel heard and supported, and your team gets the clarity needed to move fast. Instead of missing out on bookings because of form fatigue or email delays, you can convert more leads while delivering exceptional service.
Nolana is built for travel professionals who want to move faster, work smarter, and create better experiences for their customers. Whether you run a boutique agency or manage a large travel marketplace, Nolana helps you capture exactly what you need from every traveler—quickly and accurately. Book a demo today and discover how conversational intake and AI-powered workflows can elevate your business.
