Table of content
Overview
Deloitte’s AI Lab works with leading financial institutions to explore, validate, and scale next-generation AI solutions. Nolana partnered with the Lab to deliver practical, production-ready agentic AI capabilities across insurance and banking operations - with a focus on customer service automation, claims processing, and operational efficiency.
This collaboration brought together Deloitte’s industry expertise and enterprise relationships with Nolana’s AI-native operating system for financial services operations.
Challenge
Financial services organisations face growing pressure to modernise operations, reduce manual workloads, and improve response times - all while maintaining compliance and legacy system stability. Deloitte wanted to showcase innovative, real-world applications of agentic AI for clients, rather than conceptual prototypes.
Key priorities:
Demonstrate tangible operational impact in weeks
Integrate with existing systems, not reinvent them
Improve both customer experience and internal workflows
Ensure enterprise-grade security and auditability
Nolana’s Approach
Nolana delivered an agentic AI platform that acts as an OS layer across digital, customer service, and back-office operations. Everything - triage, document analysis, routing, customer responses, next-best-actions - is performed by AI agents working in real time.
For Deloitte’s AI Lab, Nolana created targeted demonstrations and pilot-ready workflows tailored to common pain points across banking and insurance.
Through the partnership, Deloitte’s AI Lab was able to:
Demonstrate real AI value to clients - working, pilot-ready experiences.
Cut operational workload dramatically - Showing 50× speed improvements are achievable.
Accelerate client conversations - Deloitte teams used Nolana demos in discussions with customers to highlight immediate opportunities for automation.
Strengthen Deloitte’s AI consulting offerings - Nolana provided a grounded, robust platform to anchor Deloitte’s transformation discussions.
Looking ahead
Nolana and Deloitte continue to work on joint opportunities across several regions, including the UK, and Europe. The partnership positions both organisations to help financial institutions move from experimentation to real operational AI, deployed safely and at scale.