The Problem
FNOL Intake & Routing
Capture every claim, from any channel.
Customers file how they want. Nolana captures the claim, asks for what's missing, and validates documents before a human gets involved.
Platform Overview
AI reads the claim. Surfaces the recommendation.
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Document understanding
Parses documents, receipts, photos, and adjuster reports — extracts what matters automatically.
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Coverage analysis
Cross-references claim details against the policy and surfaces coverage matches and gaps.
Supported Lines
Nolana helps insurers handle claims across multiple lines — from property and car to specialty and reinsurance.
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Property
Residential and commercial property claims including fire, water, weather, and catastrophes.
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Specialty
Manages complex specialty claims such as marine, aviation, energy, and construction.
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Car
Processes vehicle claims including accidents, liability, and repair status.
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Reinsurance
Handles multi-insurer claims and large documentation sets across workflows.
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Travel
Supports travel insurance claims including cancellations, delays, and emergency incidents.
“What I like about it [Nolana] is the focus on audit trail and explainability - being able to clearly show the reasoning, how it works, and the full process. That approach really resonates, especially with the need to keep humans in the loop.”
Group Head of Digital R&D
Zurich Insurance
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Observability
Maintain full visibility into every AI action
Monitor AI performance, track decisions, and maintain full visibility into every interaction. Explicit guardrails, human-in-the-loop controls, confidence thresholds, and chain-of-thought trails make every action accountable and auditable.
Data & Insights
Your data. Your insights. Your edge.
Every claim Nolana handles enriches your own data layer — emerging fraud patterns, leakage hotspots, customer intent signals, and handler performance — all surfaced as your insights, owned and controlled by you.
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First-party ownership
Your data stays yours. Exportable, portable, never locked behind our walls.
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Pattern detection
Surfaces emerging claim trends across your portfolio before they hit your loss ratio.
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Email reports
Role-based digests sent on your cadence — leadership sees portfolio health, handlers see their queue.
