Solution
AI for London market insurers
Solution
AI for London market insurers
AI that helps Lloyd's market insurers move claims faster.
AI that helps Lloyd's market insurers move claims faster.
Nolana processes broker emails and ECF messages, automates claims lifecycle, triages delegated authority claims, and manages dormant claims — reducing cycle times and freeing handlers to focus on value-add decisions.
Nolana processes broker emails and ECF messages, automates claims lifecycle, triages delegated authority claims, and manages dormant claims — reducing cycle times and freeing handlers to focus on value-add decisions.
trusted & backed by
trusted & backed by
The problem
Lloyd’s and London market claims teams are under increasing pressure as claim costs rise and margins tighten. Manual processing of broker emails, ECF messages, and coverholder bordereaux continues to drive longer cycle times, higher handling costs, and limited portfolio visibility.
Lloyd’s and London market claims teams are under increasing pressure as claim costs rise and margins tighten. Manual processing of broker emails, ECF messages, and coverholder bordereaux continues to drive longer cycle times, higher handling costs, and limited portfolio visibility.
Lloyd’s and London market claims teams are under increasing pressure as claim costs rise and margins tighten. Manual processing of broker emails, ECF messages, and coverholder bordereaux continues to drive longer cycle times, higher handling costs, and limited portfolio visibility.
Dormant claims
Keep dormant claims moving with minimal human intervention.
Nolana identifies static claims, uncovers the reason they’ve stalled, and automatically routes them to the right handler with the next recommended action — reducing cycle times and freeing reserves.
01
Ingest static reports, categorise by business unit, and route to the right handler
02
Pull and consolidate claim status across systems into a single, up-to-date view
03
Identify the cause of inactivity and recommend the next action — chase, extend, or close
04
Draft and send broker chasers, log activity to the claim file, and match incoming responses
05
Initiate and send closing requests
01
Ingest statics reports, categorise by business unit, and route to the right handler
02
Pull and consolidate claim status across systems into a single, up-to-date view
03
Identify the cause of inactivity and recommend the next action — chase, extend, or close
04
Draft and send broker chasers, log activity to the claim file, and match incoming responses
05
Initiate and send closing requests
Dormant claims
Keep dormant claims moving with minimal human intervention.
Nolana identifies static claims, uncovers the reason they’ve stalled, and automatically routes them to the right handler with the next recommended action — reducing cycle times and freeing reserves.
01
Ingest static reports, categorise by business unit, and route to the right handler
02
Pull and consolidate claim status across systems into a single, up-to-date view
03
Identify the cause of inactivity and recommend the next action — chase, extend, or close
04
Draft and send broker chasers, log activity to the claim file, and match incoming responses
05
Initiate and send closing requests
01
Ingest statics reports, categorise by business unit, and route to the right handler
02
Pull and consolidate claim status across systems into a single, up-to-date view
03
Identify the cause of inactivity and recommend the next action — chase, extend, or close
04
Draft and send broker chasers, log activity to the claim file, and match incoming responses
05
Initiate and send closing requests
Delegated Authority
Delegated Authority Triage
01
Ingest bordereaux reports and extract claim details from emails
02
Check against delegated authority thresholds
03
Auto approve, reject, or escalate exceptions
03
Auto approve, reject, or escalate exceptions
04
Sync with existing claims systems
Integrations
Works on top of the systems you already use.
Integrates with claims workbenches, policy platforms, and internal systems, so AI support appears inside the workflow instead of adding another platform to manage.
Integrations
Works on top of the systems you already use.
Integrates with claims workbenches, policy platforms, and internal systems, so AI support appears inside the workflow instead of adding another platform to manage.
Integrations
Works on top of the systems you already use.
Integrates with claims workbenches, policy platforms, and internal systems, so AI support appears inside the workflow instead of adding another platform to manage.
Integrations
Works on top of the systems you already use.
Integrates with claims workbenches, policy platforms, and internal systems, so AI support appears inside the workflow instead of adding another platform to manage.
AI Claims Triage
Update Claims from Unstructured Emails
AI reads and interprets emails to extract claim updates and supporting documents, then automatically updates your existing claims systems.
01
Extract claim details automatically from emails
02
Document validation and automated follow up
03
Analyse slips and assess coverage
04
Sync with writeback tools and ECF
Communications
Keep systems in sync and brokers informed — automatically.
Nolana sync information across your systems, drafts and sends status updates, document requests, and settlement notifications to brokers. Every message is logged, every reply is routed.
Auto document sync across your systems
AI-drafted updates and document requests
Reply routing and inbox unification
Broker View enables each broker to see all their their claims
AI-drafted updates and document requests
Reply routing and inbox unification
Broker View enables each broker to see all their their claims and status
Communications
Keep systems in sync and brokers informed — automatically.
Nolana sync information across your systems, drafts and sends status updates, document requests, and settlement notifications to brokers. Every message is logged, every reply is routed.
Auto document sync across your systems
AI-drafted updates and document requests
Reply routing and inbox unification
Broker View enables each broker to see all their their claims
AI-drafted updates and document requests
Reply routing and inbox unification
Broker View enables each broker to see all their their claims and status
Subrogation & Salvage
Recover what's recoverable.
Nolana flags claims with subrogation potential, estimates salvage value, and routes recovery cases to the right team — turning loss into recovery, automatically.
Recovery likelihood estimation
Data enrichment with historical outcomes and legal precedent
3rd-party liability assessment
Generate personalised communications and automate follow-ups
Recovery likelihood estimation
Data enrichment with historical outcomes and legal precedent
3rd party liability assessment
Generate personalised communications and automate follow-ups
Subrogation & Salvage
Recover what's recoverable.
Nolana flags claims with subrogation potential, estimates salvage value, and routes recovery cases to the right team — turning loss into recovery, automatically.
Recovery likelihood estimation
Data enrichment with historical outcomes and legal precedent
3rd-party liability assessment
Generate personalised communications and automate follow-ups
Recovery likelihood estimation
Data enrichment with historical outcomes and legal precedent
3rd party liability assessment
Generate personalised communications and automate follow-ups
Fraud & Risk Alerts
Catch fraud, duplicate claims, large losses, and sanctions — automatically.
Identify high-risk claims before they become costly problems. Our platform continuously reviews claims activity to automatically detect potential fraud, duplicate submissions, sanctions exposure, and large-loss events. By analysing claim information, supporting documents, communications, and historical data in real time, it helps claims teams focus their attention where it matters most.
Identify high-risk claims before they become costly problems. Our platform continuously reviews claims activity to automatically detect potential fraud, duplicate submissions, sanctions exposure, and large-loss events. By analysing claim information, supporting documents, communications, and historical data in real time, it helps claims teams focus their attention where it matters most.
Image forensics
Duplicate detection
Sanctions screening
Large-loss flags
Image forensics
Duplicate detection
Sanctions screening
Large-loss flags
Mud Maps
Assess mud maps automatically.
Automatically identify impacted policies and inform impacted parties.
Automated mud map assessment
Identify relevant policy
Inform impacted parties
Automated mud map assessment
Identify relevant policy
Open claims agains relevant policies
Mud Maps
Assess mud maps automatically.
Automatically identify impacted policies and inform impacted parties.
Automated mud map assessment
Identify relevant policy
Inform impacted parties
Automated mud map assessment
Identify relevant policy
Open claims agains relevant policies
Adjuster Workflow
Automatically contact the adjuster on the slip or help identify the right one. Ingest the report.
Nolana finds the relevant expert for each claims, manages communications, and ingests their report straight into the claim file — no manual data entry.
Extract adjuster information from slip
Automate communications
Automated report ingestion
Report findings linked to the claim record
Extract adjuster information from slip
Automate communications
Automated report ingestion
Report findings linked to the claim record
Adjuster Workflow
Automatically contact the adjuster on the slip or help identify the right one. Ingest the report.
Nolana finds the relevant expert for each claims, manages communications, and ingests their report straight into the claim file — no manual data entry.
Extract adjuster information from slip
Automate communications
Automated report ingestion
Report findings linked to the claim record
Extract adjuster information from slip
Automate communications
Automated report ingestion
Report findings linked to the claim record
Reporting
Every claim, every metric — at a glance.
Real-time dashboards covering cycle time, leakage, reserve accuracy, fraud rates, and customer satisfaction. Slice by line of business, region, or handler.
//_01
Cycle times
From FNOL to settlement, by line, stage, and handler.
//_02
Reserve accuracy
Variance between reserves and final payout.
//_03
Alert rates
Flagged ·fraud, sanctions, or large loss alerts.
//_04
Decision quality
Decision accuracy, better reserve consistency, and cleaner triage.
//_04
Decision quality
Decision accuracy, better reserve consistency, and cleaner triage.
//_04
Decision quality
Decision accuracy, better reserve consistency, and cleaner triage.
Our Results
The numbers speak, faster cycle times, lower loss ratio.
Faster Cycle Times
up to 0x
Higher Handler Throughput
up to 0%
Lower Loss Ratio
up to 0%
Nolana is a member of
Our Results
The numbers speak, faster cycle times, lower loss ratio.
Faster Cycle Times
up to 0x
Higher Handler Throughput
up to 0%
Lower Loss Ratio
up to 0%
Nolana is a member of
Our Results
The numbers speak, faster cycle times, lower loss ratio.
Faster Cycle Times
up to 0x
Higher Handler Throughput
up to 0%
Lower Loss Ratio
up to 0%
Nolana is a member of
Our Results
The numbers speak, faster cycle times, lower loss ratio.
Faster Cycle Times
up to 0x
Higher Handler Throughput
up to 0%
Lower Loss Ratio
up to 0%
Nolana is a member of
Data & Insights
Your data. Your insights. Your edge.
Every claim Nolana handles enriches your own data layer — emerging fraud patterns, leakage hotspots, customer intent signals, and handler performance — all surfaced as your insights, not someone else's.
//_01
First-party ownership
Your data stays yours. Exportable, portable, never locked behind our walls.
//_02
Pattern detection
Surfaces emerging claim trends across your portfolio before they hit your loss ratio.
//_02
Email reports
Role-based digests sent on your cadence — leadership sees portfolio health, handlers see their queue.
//_03
Custom dashboards
Build the views you need, schedule exports on any cadence, or pipe everything out via API.
//_03
Custom dashboards
Build the views you need, schedule exports on any cadence, or pipe everything out via API.
Observability
Maintain full visibility into every AI action.
Monitor AI performance, track decisions, and maintain full visibility into every interaction. Explicit guardrails, human-in-the-loop controls, confidence thresholds, and chain-of-thought trails make every action accountable and auditable.
Supported Speciality Lines
Nolana helps insurers handle claims across multiple commercial lines — from property and liability to marine and aviation.
//_01
Commercial Property
Commercial property claims including fire, water, weather, theft, and catastrophe losses.
//_02
Marine
Marine cargo, hull, liability, and logistics claims across global shipping and transportation.
//_02
Marine
Marine cargo, hull, liability, and logistics claims across global shipping and transportation.
//_02
Marine
Marine cargo, hull, liability, and logistics claims across global shipping and transportation.
//_03
Commercial Liability
General liability, employers’ liability, product liability, and professional indemnity.
//_04
Commercial Fleets
Commercial vehicle claims including collisions, theft, liability, and fleet losses.
//_05
Aviation
Aviation claims including aircraft damage, liability, passenger, and ground handling incidents.
//_06
Construction & Engineering
Contractor risks, machinery breakdown, delay, and infrastructure losses.
Enterprise Security
Deploys in weeks not months. Built for enterprise environments with security, compliance, and flexible deployment from day one..
//_01
SSO support
Secure access with enterprise SSO integration across your organization.
//_02
Flexible deployment
Deploy Nolana across your carrier or brokerage environment with flexible infrastructure options.
//_03
Enterprise security & SOC 2
Enterprise-grade security with SOC 2 compliance, audit trails, and access controls.
Enterprise Security
Deploys in weeks not months. Built for enterprise environments with security, compliance, and flexible deployment from day one..
//_01
SSO support
Secure access with enterprise SSO integration across your organization.
//_02
Flexible deployment
Deploy Nolana across your carrier or brokerage environment with flexible infrastructure options.
//_03
Enterprise security & SOC 2
Enterprise-grade security with SOC 2 compliance, audit trails, and access controls.
Enterprise Security
Deploys in weeks not months. Built for enterprise environments with security, compliance, and flexible deployment from day one..
//_01
SSO support
Secure access with enterprise SSO integration across your organization.
//_02
Flexible deployment
Deploy Nolana across your carrier or brokerage environment with flexible infrastructure options.
//_03
Enterprise security & SOC 2
Enterprise-grade security with SOC 2 compliance, audit trails, and access controls.
Enterprise Security
Deploys in weeks not months. Built for enterprise environments with security, compliance, and flexible deployment from day one..
//_01
SSO support
Secure access with enterprise SSO integration across your organization.
//_02
Flexible deployment
Deploy Nolana across your carrier or brokerage environment with flexible infrastructure options.
//_03
Enterprise security & SOC 2
Enterprise-grade security with SOC 2 compliance, audit trails, and access controls.
Enterprise AI Platform
AI agents that work across existing claims systems while humans remain in full control.
All systems operational
1 Lime Street, London EC3M 7HA | 222E 3rd Street, New York 10009
Copyright © 2026, Nolana. All rights reserved
Enterprise AI Platform
AI agents that work across existing claims systems while humans remain in full control.
All systems operational
1 Lime Street, London EC3M 7HA | 222E 3rd Street, New York 10009
Copyright © 2026, Nolana. All rights reserved
Enterprise AI Platform
AI agents that work across existing claims systems while humans remain in full control.
All systems operational
1 Lime Street, London EC3M 7HA | 222E 3rd Street, New York 10009
Copyright © 2026, Nolana. All rights reserved
Enterprise AI Platform
AI agents that work across existing claims systems while humans remain in full control.
All systems operational
1 Lime Street, London EC3M 7HA | 222E 3rd Street, New York 10009
Copyright © 2026, Nolana. All rights reserved