Agents
Our insurance AI agents.
Purpose-built for every step of the claims lifecycle. — claims analysis & decisioning, communications, task execution, and a builder for your own workflows.
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Claims Analysis & Triage
Automated triage, coverage analysis, and recommended settlements grounded in your policy documents.
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Communications
Agents that draft and send claimant updates, follow-ups, and document requests in your brand voice.
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Task Execution
Move claims through stages, update systems of record, and trigger downstream workflows.
Builder
AI agent & SOP builder.
Configure agents around your own workflows, policies, and rules. Define standard-operating-procedure for analysis, communications, and task execution — then deploy them across your operations.
Models
Right model for every task. Or use your own.
Specialized models per task and language — or plug in your corporate- approved LLM.
Omnichannel
Capture claims from any channel, automatically.
Email, text, voice, digital forms, and APIs — all unified into a single workflow.
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AI-drafted replies, attachments, threading.
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Text Chatbot
Embeddable web chat with FNOL flows.
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Voice Chatbot
Natural-sounding AI voice agent for inbound calls.
Knowledge
Train every agent on what your team knows.
Add a knowledge base to each agent and train it using documents, links, chat instructions, or by connecting it to the right data sources.
Policy documents, claims handbooks, internal SOPs, and live data — all become part of the agent's context.
Control Tower
Govern every agent. Track emerging patterns.
Explicit rules, confidence thresholds, chain-of-thought trails, and human-in-the-loop approval gates — so every AI action is accurate, predictable, and auditable.
Observability
Maintain full visibility into every interaction.
Monitor AI performance, track decisions, and maintain full visibility into every interaction. Explicit guardrails, confidence thresholds, and chain-of-thought trails make every action accountable and auditable.
Voice Assistant
Resolve policyholder queries autonomously with voice AI.
A 24/7 voice agent that holds natural conversations, connects to your core systems, and escalates to a human advisor with full context when needed — so every caller gets a fast, accurate answer.
Advisor Assist
Make every policyholder support advisor your best advisor.
Surface customer context from across separate systems, recomments scripts, and perform one-click actions — so every advisor performs like your best one.
