The problem
FNOL Intake & Routing
Capture every claim, from any channel.
Customers file how they want. Nolana captures the claim, asks for what's missing, and validates documents before a human gets involved.
Supported Lines
Nolana helps insurers handle claims across multiple lines — from property and car to specialty and reinsurance.
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Property
Residential and commercial property claims including fire, water, weather, and catastrophes.
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Specialty
Manages complex specialty claims such as marine, aviation, energy, and construction.
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Car
Processes vehicle claims including accidents, liability, and repair status.
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Reinsurance
Handles multi-insurer claims and large documentation sets across workflows.
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Travel
Supports travel insurance claims including cancellations, delays, and emergency incidents.
Platform Overview
AI reads the claim. Surfaces the recommendation.
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Document understanding
Parses documents, receipts, photos, and adjuster reports — extracts what matters automatically.
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Coverage analysis
Cross-references claim details against the policy and surfaces coverage matches and gaps.
Fraud & Risk Alerts
Catch fraud, duplicate claims, large losses, and sanctions — automatically.
Reporting
Every claim, every metric — at a glance.
Real-time dashboards covering cycle time, leakage, reserve accuracy, fraud rates, and customer satisfaction. Slice by line of business, region, or handler. Reports from structured or unstructured data.
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Cycle times
From FNOL to settlement, by line, stage, and handler.
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Reserve accuracy
Dormant claims detection and resolution.
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Alert rates
Flagged fraud, sanctions, and large loss alerts.
Observability
Maintain full visibility into every AI action
Monitor AI performance, track decisions, and maintain full visibility into every interaction. Explicit guardrails, human-in-the-loop controls, confidence thresholds, and chain-of-thought trails make every action accountable and auditable.
Data & Insights
Your data. Your insights. Your edge.
Every claim Nolana handles enriches your own data layer — emerging fraud patterns, leakage hotspots, customer intent signals, and handler performance — all surfaced as your insights, owned and controlled by you.
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First-party ownership
Your data stays yours. Exportable, portable, never locked behind our walls.
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Pattern detection
Surfaces emerging claim trends across your portfolio before they hit your loss ratio.
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Email reports
Role-based digests sent on your cadence — leadership sees portfolio health, handlers see their queue.
