The Problem
FNOL Intake & Routing
Create Claims from Unstructured Emails
Customers file how they want. Nolana captures the claim, asks for what's missing, and validates documents before a human gets involved.
Platform Overview
AI reads the claim. Surfaces the recommendation.
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Document understanding
Parses documents, receipts, photos, and adjuster reports — extracts what matters automatically.
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Coverage analysis
Cross-references claim details against the slip and surfaces coverage matches and gaps.
Data & Insights
Your data. Your insights. Your edge.
Every claim Nolana handles enriches your own data layer — emerging fraud patterns, leakage hotspots, customer intent signals, and handler performance — all surfaced as your insights, not someone else's.
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First-party ownership
Your data stays yours. Exportable, portable, never locked behind our walls.
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Pattern detection
Surfaces emerging claim trends across your portfolio before they hit your loss ratio.
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Email reports
Role-based digests sent on your cadence — leadership sees portfolio health, handlers see their queue.
Observability
Maintain full visibility into every interaction.
Monitor AI performance, track decisions, and maintain full visibility into every interaction. Explicit guardrails, human-in-the-loop controls, confidence thresholds, and chain-of-thought trails make every action accountable and auditable.
“What I like about it [Nolana] is the focus on audit trail and explainability - being able to clearly show the reasoning, how it works, and the full process. That approach really resonates, especially with the need to keep humans in the loop.”
Group Head of Digital R&D
Zurich Insurance
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Supported Speciality Lines
Nolana helps brokers handle claims across multiple commercial lines — from property and liability to marine and aviation.
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Commercial Property
Commercial property claims including fire, water, weather, theft, and catastrophe losses.
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Commercial Liability
General liability, employers’ liability, product liability, and professional indemnity.
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Commercial Fleets
Commercial vehicle claims including collisions, theft, liability, and fleet losses.
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Aviation
Aviation claims including aircraft damage, liability, passenger, and ground handling incidents.
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Construction & Engineering
Contractor risks, machinery breakdown, delay, and infrastructure losses.
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