The Problem
Delegated Authority
Delegated Authority Triage
01
Ingest bordereaux reports and extract claim details from emails
02
Check against delegated authority thresholds
04
Sync with existing claims systems
AI Claims Triage
Update Claims from Unstructured Emails
AI reads and interprets emails to extract claim updates and supporting documents, then automatically updates your existing claims systems.
Reporting
Every claim, every metric — at a glance.
Real-time dashboards covering cycle time, leakage, reserve accuracy, fraud rates, and customer satisfaction. Slice by line of business, region, or handler.
//_01
Cycle times
From FNOL to settlement, by line, stage, and handler.
//_02
Reserve accuracy
Variance between reserves and final payout.
//_03
Alert rates
Flagged ·fraud, sanctions, or large loss alerts.
“What I like about it [Nolana] is the focus on audit trail and explainability - being able to clearly show the reasoning, how it works, and the full process. That approach really resonates, especially with the need to keep humans in the loop.”
Group Head of Digital R&D
Zurich Insurance
01 / 03
Data & Insights
Your data. Your insights. Your edge.
Every claim Nolana handles enriches your own data layer — emerging fraud patterns, leakage hotspots, customer intent signals, and handler performance — all surfaced as your insights, not someone else's.
//_01
First-party ownership
Your data stays yours. Exportable, portable, never locked behind our walls.
//_02
Pattern detection
Surfaces emerging claim trends across your portfolio before they hit your loss ratio.
//_02
Email reports
Role-based digests sent on your cadence — leadership sees portfolio health, handlers see their queue.
Observability
Maintain full visibility into every AI action.
Monitor AI performance, track decisions, and maintain full visibility into every interaction. Explicit guardrails, human-in-the-loop controls, confidence thresholds, and chain-of-thought trails make every action accountable and auditable.
Supported Speciality Lines
Nolana helps insurers handle claims across multiple commercial lines — from property and liability to marine and aviation.
//_01
Commercial Property
Commercial property claims including fire, water, weather, theft, and catastrophe losses.
//_03
Commercial Liability
General liability, employers’ liability, product liability, and professional indemnity.
//_04
Commercial Fleets
Commercial vehicle claims including collisions, theft, liability, and fleet losses.
//_05
Aviation
Aviation claims including aircraft damage, liability, passenger, and ground handling incidents.
//_06
Construction & Engineering
Contractor risks, machinery breakdown, delay, and infrastructure losses.
